1. Overview & Principles
Udawalawa Wild Safari aims to provide transparent, equitable terms for international and domestic guests. We understand that travel itineraries can change due to unforeseen flight adjustments, illness, or logistical delays. Our cancellation and refund policy is structured to offer maximum flexibility while covering committed operational allocations.
2. Cancellation Schedule and Refund Rates
Refund eligibility is calculated based on the timestamp at which formal written notice of cancellation is received prior to the scheduled tour start time:
| Notice Period | Refund Proportion | Administrative Conditions |
|---|---|---|
| More than 24 hours prior to departure | 100% (Full Refund) | No cancellation penalty applied |
| Between 12 and 24 hours prior to departure | 50% Refund | Option to reschedule to a future date at no charge |
| Less than 12 hours / Failure to arrive (No-Show) | Non-Refundable | Vehicle, fuel, and chauffeur reservation retained |
3. Refund Disbursement and Processing Timeframe
Approved refunds will be processed and returned exclusively to the original payment instrument (credit card, debit card, or electronic transfer) used during the initial booking transaction.
Refund authorizations are initiated within 24 to 48 hours of formal approval. Depending on your financial institution and cross-border settlement clearing networks, funds generally post to your account statement within 3 to 7 business days.
4. Weather Conditions and Official Park Closures
In the event that the Department of Wildlife Conservation (DWC) or relevant state authorities formally close Udawalawe National Park due to extreme weather, safety alerts, or force majeure events, customers will be offered either:
- A 100% full refund of the prepaid amount without any deductions; or
- A complimentary rescheduling to an alternate date or departure time agreed upon with the customer.
5. Submission of Cancellation Requests
To submit a cancellation or refund request, please provide your Booking Reference number and reservation name to our support desk:
Telephone / WhatsApp: (+94) 71 907 2540
Location: Udawalawe, Sri Lanka 70190
.png)